Privacy Policy

This policy explains what this site collects when you send a request, why each field is there, and who your details reach. It is written for the person filling in the form, who is often not the person who lives in the house.

What the request form collects

The form asks for your name, your phone number, your email address, the address of the property, its city and state, its ZIP code, and a message in your own words. Before those, it asks five multiple choice questions: which part of the house has become hard, who the work is for, what kind of home it is, how soon it needs to happen, and whether anyone else is helping to pay. Your name, a valid US phone number, your email address, the property address and the ZIP code are all required. The city, the state, the message and the answers to the questions are optional, and the form will send without them.

The form also carries one hidden field that a person never sees and never fills in. If it comes back filled in, the submission is treated as automated spam and discarded.

Why each required field is required

Your name and phone number are how the contractor reaches you to arrange a visit. Your email address is so what we tell you can be put in writing, and because a mistyped phone number with no email behind it is a request nobody can answer. The ZIP code decides which contractors cover the house: matching is done by location, so without it a request cannot be routed to anyone and would simply sit. The property address is the subject of the request, and it is dealt with on its own below.

The property address, and how it is handled

The address is used for one thing: matching the job to a contractor by property rather than by person. It also tells us which town the house is in, and in New Jersey that decides who reviews a stairlift or a platform lift before the permit issues, so it changes what the contractor has to plan for.

It is held, shared and deleted on exactly the same terms as everything else described here, and it is never written into our logs. Our diagnostic records note only whether an address was supplied, never what it was. A street line together with a ZIP code identifies a household, and a partial address in a log is not a redacted address, only a slower one.

Your answers to the questions, and what we do not ask

The multiple choice answers are sent with your request as readable text, so whoever contacts you has already read what you said rather than asking you to repeat it. One question asks whether someone is coming home from the hospital or rehab, because a date changes what is realistic. Another asks whether a program such as the VA or NJ FamilyCare may be helping to pay, because some programs only pay contractors they have approved. We do not ask for a diagnosis, a medical history, a benefit number or any other health or financial detail, and we ask you not to put any in the message. Describe the house and what has become hard in it. That is all a contractor needs to start.

If you are sending this for someone else

Many requests come from a son, a daughter, a spouse or a care manager on behalf of the person who lives in the house. That is fine, and it is why the form asks who the work is for. Please tell that person you have sent it, because the contractor will need to arrange a visit to their home, and they are entitled to ask us what we hold about them and to have it corrected or deleted. We do not contact anyone about you other than the contractor or contractors we introduce.

Where you arrived from

When you first land on this site, your browser records how you got here: the utm source, medium, campaign, content and term values carried on the link, the referring website, the page you landed on, and any advertising click id in the address. It is the first of those we keep rather than the most recent, so a later click inside the site does not overwrite the real source. It is held in your browser's session storage for the length of your visit, is sent with your request if you send one, and is discarded if you do not. It tells us which of our own pages actually help people, and it contains nothing about you personally.

Who your details go to

Your request is sent to GoHighLevel, a customer relationship management system operated on our behalf, where it becomes a contact record with your message and your answers attached and this site recorded as the source. That is the only route a request takes. There is no second delivery path, no email fallback and no third party lead exchange. If that system will not accept your request, the page tells you it did not go through rather than thanking you for something that did not arrive.

From there we pass your details to the local contractor we match you with for the work. A single plan here can involve more than one trade: a registered home improvement contractor for the carpentry and tile, a licensed plumber where a drain has to move, and a licensed elevator mechanic for a platform lift or a home elevator. Where that is the case, your details go to each of them, because the work needs it. We do not sell your details, we do not trade them, and we do not add you to mailing lists that have nothing to do with your request.

Analytics and cookies

This site is built as flat pages. It runs no analytics product, sets no advertising cookies, and carries no third-party measurement tags of any kind. The only thing stored in your browser is the arrival information described above, in session storage, which your browser clears when you close the tab. Web fonts are loaded from Google Fonts, so your browser makes a request to Google's font servers when a page opens, and ordinary web server logs record requests in the usual way. If a measurement tag is ever added to this site, this section is updated in the same change.

How long it is kept

A request is kept for as long as it is useful to the job you asked about and to any follow up arising from it, such as a question after the work is finished, and is then deleted from our system. Ask for it to be deleted sooner and it will be. A contractor you were introduced to keeps their own record under their own terms, and deleting ours does not delete theirs, so ask them directly as well.

Your choices

You can ask what we hold about you, ask for it to be corrected, or ask for it to be deleted. You can also tell any contractor we introduce that you do not want to be contacted again, and that instruction stands on its own whatever you have told us.

Getting in touch about this policy

Use the request form on this site and say that your message is about privacy. It arrives in the same place as every other request and it will be answered.